someone gifted me the valentine's add-on but the videos won't load and i can't watch them. the videos from the movie bundle still play fine though
Oh no! Was the code redeemed and does it say you have access?
If you have redeemed and still have issues watching, check out this FAQ: https://carmillamovie.vhx.tv/help/watching. If you're still having problems try the VHX support team at https://carmillamovie.vhx.tv/contact/support and they'll help you out.
Only thing I can think of is if you redeemed the code too late? Or invalid code.