Every time I click on a video it throws back to the Pre-order page.
Every time I click on a video it throws back to the Pre-order page.
Every time I click on a video it throws back to browse page
I’m having the same problem, anyone got a fix for this yet?
Won't let me view my purchase either when I sign it goes straight to pre order page yet I've already brought it
Anyone figured out how to fix this? I’ve tried contacting support here and on twitter but no reply
I am having the same problem too
I bought one of the pre-order bundles and not only can i not access the movie, or any of s3 episodes, but also on the downloadable scripts...Help??
Same here. Earlier i could watch everything but now i can’t watch any of the videos. it alsways puts me back to the bundles
This is happening to me too
I have the same problem
same thing is happening to me, I want this fixed.
I don't work for VHX but just trying to help. Looks like the system logs people in using a key that's generated by the link(s) in your email, so if you're having trouble viewing the video(s) first try go to the email you signed up with and access the site through one of those links. Looks like you'll have to come through a link through the email if you want to see anything.
If you come onto the purchase bundle page (all Pink Banners/says 'Get Carmilla Movie' at the top) at the very, very bottom of the page on the left hand side there is something that says 'Watch'. As long as you've gone through and accessed the site at some point via email you should be able to log in to the video viewer by clicking that text at the bottom.
And if you're still looking for things to try I would recommend opening up a different browser or a Incognito/ Private browsing window and trying to go through the same steps mentioned above. Browser history and cookies/cache can be tricky so that could be causing issues for some people. Also try a different device, eg. accessing it on your phone vs. accessing it on the computer.
Support sent me a new link and it is working now!
same is happening to me. how do i get a new link?
How can I watch this movie??
Can someone send me a new link so I can watch the movie?? I was really really excited to watch this movie. I bought the 10$ bundle but now I can't watch the movie, it's saying it only the bundle. I'm super disappointed cause I was really stoked, I just really want to support and watch the movie
if you contact support here I think you will get a new link ! It worked for me.